FAQ - Frequently Asked Questions

What are the shipping times for your products?

We take 2 to 4 days to process your order and then 2 to 3 weeks to deliver it.

 

Do you send to the whole world?

We ship to Europe, Asia, Australia and North America.

 

Where do we send your product?

Our offices are located in Paris, France. Our international warehouse is located in China.

 

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us by email at contact.flexneat@gmail.com

 

Missing items in my order, what is happening?

Our products are shipped separately according to your order. For example, if it contains elements from two different stores, there will be two deliveries. The rest of the order will arrive shortly.

 

I received a damaged item. What I can do?

We're sorry to hear that. Just send us an image of the damaged item in question to the email address: contact.flexneat@gmail.com and we will send you a similar replacement item as soon as possible.

 

Where are you?

We are located in Paris, France.

 

I still have not received my order. What takes so long?

We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. Instead, you can track your order and see where it is at any time. If you still feel that you need help to track your package or would like to inquire about it, please contact us by email at contact.flexneat@gmail.com

 

Do you have a refund policy?

We do our best to solve all the problems that our clients can find with their articles online. If you still want to receive a refund of your order, we can, of course, complete the payment, in case the appeal is made within 30 days from the date of the order and the product or products in question are not included promotion. For more information, read more about our refund policy here